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Security & Privacy

Artifact Lighting Ltd Privacy Policy

Please read this entire Privacy Policy before submitting information to Artifact Lighting Ltd. When you submit information to Artifact Lighting Ltd, whether online or offline, you consent to the collection, use and disclosure of that information in accordance with this Privacy Policy. Artifact Lighting Ltd never shares or sells your private information to other retailers.

Privacy Policy:

Artifact Lighting Ltd takes your privacy seriously and will only use the personal information you disclose to us to administer your account and provide the products and services you have requested from us. We will only collect personal information that is required for us to fulfil your order; this includes the following: 

  • Contact information, including your name, street address, postcode, telephone number and email address;
  • Authentication information, including user IDs, log-in names, passwords, password reminders;
  • Transaction information, including products or services that you enquire about or request;
  • Payment information, including your credit card type, number, expiration date and billing address.

In order to process your payment, the above information will be shared with your preferred payment gateway, either Stripe or PayPal. Artifact Lighting does not retain or have access to any of your payment information this is only held by your preferred payment gateway.

All of your personal information is stored on our password-protected BigCommerce account, accessible only by staff. We store this data for four years, to assist with any queries regarding past orders, after four years, your personal account information will be deleted from our database, however your order information will remain. If you have opted in to receive our marketing emails, your information will be kept until you notify us that you no longer wish to hear from us 

You reserve the right to access the information that we have on you, have it corrected or deleted. You can view and update your personal information by logging in to your Artifact Lighting user account. If you wish to contact us regarding the storage and processing of your personal data, you can contact our Data Protection Officer at sales@artifact-lighting.com.

MAILCHIMP

We would like to contact you from time to time with details of new product launches and offers from Artifact Lighting. We will only send you these marketing emails if you choose to opt in to our mailing list. If you opt in to our mailing list, your personal data, including name and email address, will be transferred to MailChimp for processing. You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us.

COOKIES POLICY

This site uses cookies which are small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like logins and shopping carts, and provide anonymised tracking data to third party applications. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser settings.

Artifact Lighting Ltd also uses cookies to personalise content and ads and to analyse our traffic. We may collect information about your computer, including your operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

Cookies contain information that is transferred to your computer's hard drive. These cookies are used to store information, such as the time that the visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

GOOGLE ANALYTICS

We use cookies for Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it. Like many services, Google Analytics uses first-party cookies to track visitor interactions, as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports that help us to improve our site.

Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. Google Analytics retains this anonymised data for 50 months before deletion. You are able to opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.

RE-MARKETING TRACKING COOKIES

Artifact Lighting Ltd also uses 3rd party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). We respect your privacy and are not collecting any identifiable information through the use of Google or any other 3rd party re-marketing system. Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest Artifact Lighting.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and, if you want to, you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.